iPhone Repair at your Doorstep!

General

• Charging issue prices refer to replacement of charging port only. If charging issue is due to other parts, then it is not included in price and will be quoted separately.
• Battery Problem prices refer to replacement of battery only. Other battery problems related to motherboard will be quoted separately.
• After replacing battery if your battery still drains fast then your device needs to be checked thoroughly in our office. Any further repair cost will be in additional to battery replacement. No refund will be made on previous battery replacement.
• Water Damage prices refer to repair of logic board only, if other parts need to be replaced then it will be in addition to board repair cost. We will provide you price estimate after checking.
• Camera Faulty prices refer to replacement of camera unit only. If camera issue is due to motherboard, then it is not included in price and will be quoted separately.
• Speaker/mic/earphone refer to replacement of speaker/mic/earpiece only. If the issue caused due to motherboard or other parts, then it is not included in price and will be quoted separately.
• Home/Power/Volume button faulty refers to replacement of button cable only.
• In case of Home button repairs the Touch ID (Finger Print) will not work due to design limitation by Apple and thus we do not bare any responsibility for finger print sensor not working.
• Collected devices will be checked and quotation will be made for the issues found.
• In certain case of warranty claim we may ask you to bring device to office and we may refuse to service device onsite. In this case, He/she must bring their device to our office in person for thorough inspection. He or She will be required to book an appointment to visit our office.
• Address provided for onsite repair will be checked and verified before processing order and we may refuse to provide onsite service depending on location, even though address is listed in service area.
• Our company and technicians do not bare any responsibility for loss of any kind of data, documents, photos, music, emails etc. during repair. One must backup there iPhone/iPad on their own before making order. We do not provide backup service for onsite repairs.
• An additional transaction and service fee will be charged for payments made online or by credit/debit card. This fee will be in addition to the total repair cost which may vary depending upon payment type and currency.
• For any card payment we only accept local HK based cards with HK billing address. If your card is not a local HK based bank card then we will not accept it and repair payment to be done by Cash.
• Each onsite visit will last for 40 minutes. If the repair cannot be finished within 40 mins or if it requires more time, then our technician will collect your device and fix it in our office. Fixed device will be sent back to your later.
• In order to maintain punctuality of technicians, our technician will only wait for 5 mins after he arrives. If the waiting time is more than 5 mins, an additional 100 HKD will be added to the total price or minimum visit fee of 300 HKD will collect in this case.
• By accepting the T&C you accept to pay minimum Service fee of 200 HKD even if repair is not carried out.
• The Terms and conditions will be updated frequently or anytime without any prior notice.
• Screen prices are updated weekly without any prior notice.

iPhone Terms

• Glass cracked prices listed are for screens with few hairline cracks. Display & touch must be fully functional and screen must be in recyclable condition.
• For screens with multiple cracks or screen smashed cases, our technician will physically check & test functionality of display. If display functionality is not ok or if display damage is too much (verified as per technician) then LCD damage price will be charged.
• Screen Prices listed are for AAA quality iPhone screen similar or equivalent to the original but not an original spare part.
• The cracked screen LCD must be original and in 100 % working condition which should not have any dead pixel or colour distortion or leakage. If LCD not ok then LCD damage price will be charged.
• These prices are not applicable to non-original iPhone screens or iPhones with screen replaced by a third-party service provider. If phone is repaired before then we will need to take apart your display and check display type first to make sure it can be recycled.
• There will be an additional charge for the screens with LCD backlight problem, black / white spots and red frame in display.
• The listed prices apply only to screen repair which can be recycled. Our technician will take the broken screen with them for recycling. Failure to collect the screen will result in full price of display.
• Listed prices do not cover other damages in iPhone including parts attached to screen, there will be an additional charge for replacement of these parts if needed.
• We may refuse to provide service at listed price for iPhone that does not comply with our T&C.

iPad Terms

• For iPad repairs we will collect your device and fix it in our office. Fixed iPad will be delivered back to you after repair. After verifying damage condition, repair time and estimated delivery date will be quoted.
• Collected iPads will be checked and customer will be informed first if other problems are found.
• iPad with dents or bent casing the replacement glass fitting will not be 100 % accurate due to cosmetic damage.
• Screen Prices listed are for AAA quality iPad screen similar to the original but not an original spare part.

MacWin Technology operates the www.applerepair.hk website, which provides the SERVICE.

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.

If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that wecollect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

If you do not agree with these terms, do not provide any Personal Information to us. If you refuse or withdraw your consent, or if you choose not to provide us with any required Personal Information, we may not be able to provide you with applerepair.hk Services that can be offered on our Site only if we have access to certain Personal Information.

Type of data collected:

Your personal information and contact information such as your name, telephone number, social media contact, email address, residential address, mailing address, and billing address.

Your account details, including first and last 4 digits of credit card account numbers, or user accounts;

Your devices; and IP address, browser settings, browsing records, and/or other Internet loginformation of your computer or mobile device.

How is the information used?

We use this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• To supply to you services purchased via the website, and to process your payments.
• For statistical purposes and analysis for management purposes in order to administer the website or improve our products and services.
• Internal record keeping, and administrative purposes, and to inform you about our events, services or products, or other related information that we think would be of interest to you, as explained above.
• To communicate marketing messages, newsletters and details of our business or the businesses of carefully-selected third parties which we think may be of interest to you by post or email or similar technology (you can inform us at any time if you no longer require marketing communications).
• From time to time, we may also use your information to contact you for market research purposes or to customise the website according to your interests.

Disclosure:

Your information will not be disclosed to any third party unless you have given your consent to such disclosure. All personal data collected and held by the Company will be kept confidential, but where disclosure is necessary for the Company to comply with any statutory obligations or requirements, or for the Company to provide the Services to you or to carry out the original purpose, or a directly related purpose, for which the personal data were collected, those data may be provided to the following parties.

We may also disclose aggregate statistics about our site visitors, clients and sales in order to describe our services to prospective partners, advertisers and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifying information.

Any other person under a duty of confidentiality to the Company including a member of its group of companies, IT consultants, data processors, auditors, accountants, or lawyers, which has undertaken to keep such informationconfidential; and Banks, financial institutions, credit card issuing companies or debt collection agencies. Any questions, comments, suggestions or information other than personal data sent to our website, or any part of the site by you will be considered as voluntarily provided to the Company on a non-confidential and non-proprietary basis. We reserve the right to use, reproduce, disclose, transmit, publish and/or post elsewhere such information freely, including passing it to any associated company for example, in connection with the development and marketing of services and to meet user needs.

Security:

We will retain your Personal Information in our databases in accordance with our document management, retention and destruction policy and applicable laws. This period may extend beyond the end of your relationship with us, but it will be only as long as it is necessary for us to have sufficient information to respond to any issues that may arise later.

We employ physical, administrative and technical safeguards to help protect the confidentiality and integrity of Personal Information and to reduce the risk of loss, misuse, unauthorized access disclosure or modification of Personal Information. Our Company MacWin Technology & website applerepair.hk assumes no liability for the loss of any information that you transmit to us via the World Wide Web. We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites:

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Use of Cookies:

Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

Applerepair.hk uses these "cookies" to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

The information we obtain from our use of cookies may not contain your personal data. Although we may obtain information about your computer or other electronic device such as IP address, browser settings, browsing records, and/or other Internet log information, this may not be able to identity you personally. To the extent that non-personal data is combined with personal data, we treat the combined data as personal data for the purposes of this Privacy Policy Statement. In certain circumstances, we may collect personal data about you, but only where you voluntarily provide it by completing an online form, or where you purchase goods from our website or use the Services.

Log Files:

Our systems automatically gather some anonymous information about visitors, including IP addresses, browser type, language, and the times and dates of webpage visits. The data collected does not include personally identifiable information and is used, as described above, for statistical analysis, to understand user behavior, and to administer the site.

Google Analytics:

Our website uses Google Analytics, a web analytics service provided byGoogle, Inc. ("Google"). The information generated by the cookie about your use of our website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. Further information about Google’s privacy policy may be obtained from http://www.google.com/privacy.html.

Social Media:

If you share our content through social media, for example by liking us on Facebook, following or tweeting about us on Twitter, or giving us a '+1' via Google Plus, those social networks will record that you have done so and may set a cookie for this purpose.

In some cases, where a page on our website includes content from a social network, such as a Twitter feed, or Facebook comments box, those services may set a cookie even where you do not click a button. As is the case for all cookies, we cannot access those set by social networks, just as those social networks cannot access cookies we set ourselves.

Changes to This Privacy Policy:

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

Contact Information:

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at: MacWin Technology, email: info@macwintech.com

We provide service all over in HK, additional Service Fee will be applied for areas give below

HK Island :

The Peak, Shouson Hill, Repulse Bay, Deep Water Bay, Stanley, Chung Hom Kok, Shek O, Tai Tam, Pok Fu Lam, Cyper Port, Ocean Park, Sham Wan, Tin Wan
Service Fee- 80 HKD

Mid-Levels, Wong Chuk Hang, Chai Wan, Siu Sai Wan
Service Fee- 50 HKD

Kowloon and New Territories :

Clear Water Bay, Sai Kung, Ma On Shan, Sham Tseng, Tai Lam, Tuen Mun, Yuen Long, Lau Fau Shan, Tin Shui Wai, Fo Tan, Tai Po, Science Park, Ma Liu Shui, Sheung Shui, Fan Ling, Tai Mei Tuk, Hong Lok Yuen, Sha Tau Kok
Service Fee- 80 HKD

Tsing Yi, Tseung Kwan O, Hang Hau
Service Fee- 50 HKD

Lantau Island :

Tung Chung, Chek Lap Kok (HK International Airport)
Service Fee- 100 HKD

Mui Wo, Tai O, Discovery Bay
Service Fee- 150 HKD

Outlying Islands :

Cheung Chau, Lamma Island, Peng Chau
Service Fee- 200 HKD